Customer Advisor ‑ Customer Service ‑ Rabat ‑ English
ConcentrixVerified company
Rabat, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Rabat, Morocco
About the role
A full-time customer service advisor role in Rabat, Morocco, handling customer questions and complaints by phone, email, or chat in English and French. It offers language and performance bonuses, health insurance, training, and the possibility of remote work after an integration period.
What you'll do
- Answer customer questions via phone, email, or chat
- Identify and handle requests or complaints
- Provide personalized solutions to build customer trust
- Share customer feedback to improve services and processes
What you'll need
- Perfect mastery of French, written and spoken
- English required
- Excellent communication skills
- Organized and autonomous
- Positive attitude
- Comfortable with digital tools
- Curious about new technologies
- Passionate about customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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