Advisor I, Customer Service – Mandarin & English
ConcentrixVerified company
Cyberjaya, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cyberjaya, Malaysia
About the role
A call-centre customer service advisor role handling inbound and outbound calls and web contacts, resolving routine product questions and offering additional products. It requires fluent Mandarin and English and candidate profile asks for a high school diploma with three to six months of relevant experience, with rotating shifts.
What you'll do
- Handle inbound and outbound calls and internet contacts
- Meet contractual KPIs
- Clarify customer requirements and provide resolution using decision-support tools
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and retrieve information in call tracking database
- Offer additional products and services
- Refer inquiries to published materials or senior staff
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Fluent in Mandarin and English
- Dependable with attention to detail
- Adaptable to change and repetitive work in a fast-paced environment
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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