Taking applicationsVoice Support·Posted 21d ago
Team Lead, Customer Support
RouteOne
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishLead level
About the role
This is a Team Lead role overseeing RouteOne's Customer Support call center and Menu Operations Support team. The job involves leading a team, monitoring performance, defining training plans, and ensuring timely resolution of customer issues across the RouteOne ecosystem.
What you'll do
- Lead daily activities of Menu Operations Support team
- Monitor team performance and SLAs
- Define key performance measures
- Define training plans
- Mentor and lead team members
- Identify and implement optimized workflows
- Analyze and present performance data
- Participate in On Call rotation
What you'll need
- 5+ years of experience
- Prior experience managing large teams
- Experience in customer support functions
- Subject Matter Expertise on RouteOne products
- Strong customer service skills
- Excellent communication skills
- Analytical skills
- Ability to work flexible hours
Skills
Service Desk and Call Center technologySalesforcePendoAnalytical skillsMicrosoft OfficeCustomer serviceCommunicationAttention to detail
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.