Taking applicationsVoice Support·Posted 14h ago
Associate Application Support Consultant ‑ Dutch Speaker
Unit4Verified company
Wrocław, Lower Silesian Voivodeship, Poland
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Wrocław, Lower Silesian Voivodeship, Poland
EnglishDutchEntry level
About the role
Application support role handling customer IT and business application questions for Unit4 software, including troubleshooting, escalations, and defect documentation. Based in Wrocław, Poland, it requires fluent English and Dutch and offers remote working opportunities and paid time off.
What you'll do
- Serve as first point of contact for customer IT and business application questions
- Resolve support cases through to conclusion
- Investigate and document application defects
- Handle customer escalations and keep customers updated
- Liaise with colleagues and R&D
- Identify service improvement opportunities
- Comply with security requirements and company policies
- Maintain personal development plan
What you'll need
- Fluent in English and Dutch
- Strong communication skills
- Knowledge of Microsoft technologies and IT infrastructure
- Customer-facing skills
- Analytical and problem-solving abilities
- Time management and prioritization
- Ability to work independently and in a team
- Customer service experience is an advantage
Skills
Application supportCustomer serviceMicrosoft technologiesIT infrastructureTroubleshootingServiceNowITILERP modules
Benefits
Paid time offRemote workGlobal Wellbeing DaysCareer growthInclusive work environment
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