Technical Customer Success Specialist

A post-sales technical customer success role at HP helping US customers implement and integrate Digital Solutions software, with a focus on DEX and endpoint security. It requires 5+ years of enterprise IT and endpoint management experience plus up to 25% travel, and pays $83,000–$127,800 annually.

• Serve as the customer's post-sales HP Digital Solutions expert
• Help customers implement and integrate HP software solutions
• Ensure HP products integrate with existing customer tool sets
• Act as the customer's voice internally on feature requests and support issues
• Establish a regular cadence with customers to ensure full value
• Deliver product training to partners, customers, and stakeholders
• Provide technical management and escalation within accounts
• Drive customer satisfaction through technical documentation and information

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience
• 5+ years developing, implementing, managing, and sustaining Enterprise IT systems
• 5+ years with Windows endpoint operating systems and endpoint management
• Service delivery experience involving endpoint solutions
• Endpoint solution architecture and management experience
• Customer-facing software services and customer success experience
• Software deployment tools and technologies (SCCM, Intune, PowerShell)
• Must be US based; ability to travel up to 25%