Advisor I, Customer Service – Dutch

Inbound and outbound call center advisor role handling routine customer questions about a client's products and services in Dutch. The job is based at Concentrix's Kuala Lumpur Sentral office in Malaysia and requires rotating shifts.

• Handle inbound and outbound calls and internet inquiries from customers
• Resolve routine customer problems about client products and services
• Meet contractual KPIs for service quality
• Clarify customer requirements and use decision-support tools to resolve issues
• Greet customers courteously and build rapport
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately in the call tracking database
• Offer additional products and services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Able to multitask and adapt to changes quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.