Advisor I, Customer Service – Arabic

Customer service advisor role handling inbound and outbound calls plus online customer inquiries for Arabic-speaking customers. The full-time position is based in Kuala Lumpur, Malaysia, with rotating shifts and no pay or remote arrangement stated.

• Handle inbound calls, outbound calls, or internet inquiries
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in call database
• Offer additional products and/or services
• Meet contractual KPIs
• Refer customer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.