Taking applicationsVoice Support·Posted 4h ago
Customer Operations Representative (Part‑Time)
Zelh
Remote
Pay
Not listed
Job type
Part-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
A part-time remote customer operations role for a freight/logistics company, focused on building shipments in the TMS, monitoring coverage, and keeping customers and brokers updated from pickup to delivery. It stands out for requiring proactive shipment visibility and escalation of delays, detentions, and service risks.
What you'll do
- Build and enter shipments accurately into the TMS
- Confirm load coverage and escalate uncovered shipments
- Send daily ETA and pickup/delivery updates to customers
- Communicate detention, delays, and service risks to customers and brokers
- Coordinate carrier replacement and recovery trucks
- Maintain import/export shipment tracking charts
- Update customer tracking sheets with appointments and container status
- Send final delivery documentation, charges, and PODs
What you'll need
- Previous logistics, freight operations, customer operations, dispatch, or transportation coordination experience preferred
- Strong attention to detail and ability to manage multiple shipments
- Excellent organizational and follow-up skills
- Strong written and verbal English communication skills
- Comfortable in fast-paced transportation and logistics environments
- Experience with TMS systems and shipment tracking tools preferred
- Strong sense of urgency and accountability
- Ability to work independently in a remote environment
Skills
Logistics/freight operationsTMS systemsShipment tracking toolsCustomer communicationAttention to detailOrganizational and follow-up skillsProactive issue escalationWritten and verbal English
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