Customer Service Advisor ‑ Spanish 2026

A full-time customer service advisor role handling inbound calls, emails, and website queries for Spanish-speaking consumers, creating CRM cases and escalating issues. The posting is based in Quezon City, Philippines, with an assigned shift that may have varying start times.

• Answer inbound calls and respond to emails and website queries
• Verify all contact information
• Create cases in the CRM system
• Document problem definitions and contact actions
• Provide clear direction and follow-up actions to consumers
• Escalate issues according to process direction
• Achieve specified performance goals
• Maintain knowledge of brands, products, and process documentation

• Spanish language
• Work an assigned shift with varying start times
• Follow documented procedures and scripts
• Achieve measurable performance goals

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.