Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (Noida)
ConcentrixVerified company
Noida, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Noida, India
EnglishEntry level
About the role
A full-time customer service representative role based in Noida, India, handling inbound and outbound calls and routine customer issues. It may also involve content moderation, and candidates must be able to rotate shifts.
What you'll do
- Handle inbound and outbound calls
- Resolve routine customer problems
- Clarify customer requirements
- Greet customers professionally
- Document accounts accurately
- Offer additional products or services
- Track information in call database
- Review reported content for violations
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years relevant experience
- Strong computer navigation and PC knowledge
- Ability to communicate in writing and verbally
- Dependable with attention to detail
- Able to multitask and adapt quickly
- Able to work rotating shifts
- Patience in customer contact situations
Skills
Customer serviceWritten and verbal communicationComputer navigationMultitaskingAttention to detailProblem-solvingEmpathyContent moderation
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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