Taking applicationsVoice Support·Posted 7d ago
Senior Learning Consultant/ Customer Success Manager ( f/m/d)
Bots and People Product GmbH
Berlin
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Berlin
EnglishSenior level
About the role
A senior customer success and learning consulting role for enterprise AI, data, and productivity training programs. It combines client relationship management, program operations, and blended learning design, with remote work or a Berlin office option.
What you'll do
- Act as a strategic partner to enterprise clients
- Run customer onboarding, Impact Reviews, and alignment sessions
- Coordinate timelines, resources, trainers, and delivery
- Design blended learning programs
- Translate client goals into pedagogical concepts
- Track risks, milestones, and operational metrics
- Manage feedback loops and success metrics
- Identify upsell potential and manage risks
What you'll need
- 3+ years in Customer Success Management
- Experience with enterprise L&D departments preferred
- Enterprise client communication skills
- Experience in a 10-50 person startup
- Ability to translate business goals into learning interventions
- Documentation mindset for remote collaboration
- Training or workshop facilitation skills preferred
- Understanding of AI and automation technologies preferred
Skills
Customer success managementEnterprise client communicationLearning program designBlended learningProject managementStakeholder coordinationData-driven reportingAI and automation knowledge
Benefits
Paid time offRemote workBerlin office optionCareer growthAI adoption focus
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.