Taking applicationsVoice Support·Posted 14h ago
Support Consultant
Harderwijk, GE, Netherlands
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Harderwijk, GE, Netherlands
DutchEnglishEntry level
About the role
Support Consultant at a small Dutch software house, acting as the daily point of contact for existing customers' first- and second-line questions. The role is based in Harderwijk, Netherlands, combines office and home working, and offers growth toward Implementation Consultant or Account Manager.
What you'll do
- Serve as daily point of contact for customer questions
- Handle first- and second-line support questions
- Maintain relationships with existing customers
- Improve the customer journey
- Possibly carry out work at customer sites
- Support implementations after growth
What you'll need
- HBO or WO degree in a relevant field
- Strong communicator and good listener
- Analytical skills
- Good command of Dutch and English
- Proactive and responsible
- Creative problem-solving ability
Skills
Customer communicationActive listeningAnalytical skillsRelationship managementCreative problem-solvingProcess and system affinityProactivityDutch and English
Benefits
Paid time offEquipment providedPension schemeCareer growthWork from homePhone and laptop
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