Taking applicationsVoice Support·Posted 10d ago
Regional Account Manager, LATAM
Feedzai
LATAM
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
LATAM
EnglishSenior level
About the role
A LATAM-focused account management role at Feedzai covering customer success, retention, renewals, and expansion for banking and payments clients. It requires 10+ years in customer-facing roles and strong fraud-prevention and data-analysis knowledge.
What you'll do
- Oversee the full customer lifecycle from onboarding to renewal
- Monitor adoption, usage, and satisfaction KPIs
- Prevent churn and ensure timely renewals
- Identify upsell and usage expansion opportunities
- Conduct quarterly business reviews
- Act as trusted advisor for executives and key stakeholders
- Gather feedback for Support, Product, and Marketing teams
- Collaborate with Marketing on tailored growth plans
What you'll need
- Bachelor's degree in Technology, Business, or related field
- 10+ years in a customer-facing role
- Understanding of fraud prevention space
- Ability to analyze data and provide insights
- Strong communication and presentation skills
- Negotiation and stakeholder influence skills
- Project management and organizational skills
- Fluent in English
Skills
Customer lifecycle managementAccount managementCustomer retentionUpselling and expansionData analysisStakeholder managementFraud prevention knowledgeProject management
Benefits
Training and onboarding
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