Customer Service Advisor ‑ Digital Intake ‑ Taguig 2026

A full-time customer service advisor role in Taguig, Philippines, handling inbound and outbound calls plus internet inquiries and resolving routine product or service issues. It is an entry-level position that prefers a high school diploma and requires rotating shifts.

• Handle inbound calls, outbound calls, and internet inquiries
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Track and retrieve information in call tracking database
• Offer additional products or services
• Participate in activities to improve customer satisfaction

• High school diploma preferred
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills
• Ability to communicate effectively
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.