Taking applicationsVoice Support·Posted 14h ago
Customer Support Associate
PaytmVerified company
Mumbai, Maharashtra, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mumbai, Maharashtra, India
EnglishMid level
About the role
Customer support associate role handling inbound and outbound calls plus email and chat for Paytm. It requires 2–4 years of voice and non-voice customer service experience, English communication, and rotational shifts six days a week.
What you'll do
- Handle inbound and outbound customer calls
- Respond to customer queries via email and chat
- Provide accurate product and policy information
- Troubleshoot issues and escalate when required
- Document interactions and follow up
- Meet KPIs and SLA targets
- Collaborate with internal teams
What you'll need
- 2–4 years of voice and non-voice customer service experience
- Excellent written and verbal English
- Strong problem-solving abilities
- Ability to multitask efficiently
- Familiarity with CRM tools is an advantage
- Willingness to work rotational shifts 6 days/week
- Experience with AI tools preferred
Skills
Voice customer serviceNon-voice customer serviceEmail and chat supportTroubleshootingCRM toolsMultitaskingEnglish communicationAI tools
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