Taking applicationsVoice Support·Posted 4d ago
Mid‑Market Customer Success Manager ‑ EMEA
Ashby
Europe
Pay
$45.5–$56.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishMid level
About the role
A mid-market Customer Success Manager role at Ashby covering EMEA, focused on onboarding, training, and supporting B2B SaaS customers to drive adoption and retention. It manages around 60 accounts, requires at least two years of customer success experience, and pays EUR 85,000–105,000 per year with no variable compensation.
What you'll do
- Implement, train, and support adoption of Ashby with customers
- Manage a book of around 60 mid-market customers
- Drive adoption and retention across customer lifecycle
- Build relationships with a broad set of stakeholders
- Tailor training and product walkthroughs to customer challenges
- Act as the voice of the customer internally
- Maintain real-time CRM updates and follow-ups
- Prioritize time across a varied customer book
What you'll need
- At least two years of Customer Success experience in B2B SaaS
- Experience managing around 60 mid-market customers and exceeding $1.5M ARR
- Experience working with Sales, Marketing, Product, and Operations
- Experience with technically complex products
- Strong curiosity for technical details and configurations
- Clear, precise communication without business jargon
- Detail-oriented with crisp follow-up emails and CRM updates
- Comfortable moving fast and prioritizing effectively
Skills
B2B SaaS customer successAccount adoption and retentionProduct expertiseCustomer trainingCross-functional collaborationClear communicationData-driven improvementPrioritization
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