Taking applicationsVoice Support·Posted 14h ago
Tech Customer Support
Hack The BoxVerified company
Malaysia
Pay
Not listed
Job type
Full-time · Remote
Hours
APAC hours
Location
Malaysia
EnglishMid level
About the role
Tech Customer Support role handling written user requests across Hack The Box platforms, troubleshooting and reproducing technical issues via Intercom and Jira. It is remote but tied to South East Asia hours (UTC+8), with weekend shift coverage and a strong technical/web-development focus.
What you'll do
- Manage requests from the customer user-base across HTB platforms
- Reproduce user-reported issues
- Forward requests to relevant internal parties
- Communicate with users via Intercom and occasionally Discord
- Update stakeholders on complex technical issues
- Open internal Jira tickets with reproducible steps
- Evaluate frontend/backend impact and take appropriate actions
- Maintain familiarity with the HTB platform
What you'll need
- Familiarity with Hack The Box platforms and products
- Proficiency with developer tools (DevTools)
- Good knowledge of Windows and Linux
- Previous web applications development experience
- Ability to identify bugs and describe issues clearly
- Scripting experience is an advantage
- Proficiency in English (verbal and written)
- Strong troubleshooting skills and patience
Skills
IntercomJiraDevToolsWindows & LinuxWeb application developmentScripting (PowerShell, Bash, Python)NetworkingTroubleshooting
Benefits
Paid time offPaid parental leaveHome Office AllowanceTraining budgetEquipment providedFlexible hoursHTB lab accessGlobal meet-ups
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