Taking applicationsVoice Support·Posted 16d ago
Technical Customer Support
QuickMail
Anywhere in the World
Pay
$14.5–$24/hr
Job type
Full-time · Remote
Hours
EU hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Technical customer support role for QuickMail and Mailflow, covering help desk, system health checks, release testing, and incident response. Remote worldwide with high autonomy, direct customer contact, and close work with engineering.
What you'll do
- Own support queue for QuickMail and Mailflow
- Triage, resolve, and investigate customer tickets
- Monitor support dashboard and system health
- Review fraud alerts and disable abusive accounts
- Jump on customer calls and build rapport
- Update changelog and help articles
- Improve AI support agent and documentation
- Test staging releases and gatekeep releases
What you'll need
- Build rapport fast
- Excellent written and verbal communication
- Operate with minimal instructions
- Comfortable on video calls
- Reliable and accountable
- Sense of urgency
- Resourceful
- Low ego and growth mindset
Skills
Technical troubleshootingDNS and email deliverabilityHelp Scout supportAI support toolsRelease testingIncident managementProcess documentationCustomer account investigation
Benefits
Remote workAutonomyReal responsibility
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