Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist
LifelyVerified company
Philippines
Pay
$144–$202/hr
Job type
Full-time · Remote
Hours
APAC hours
Location
Philippines
EnglishMid level
About the role
Lifely, an Australian home and lifestyle eCommerce brand, is hiring a remote Customer Experience Specialist to handle phone, email and live chat support, including returns and refunds. The role requires 3+ years of support experience plus helpdesk and Shopify familiarity, and the posting is listed for the Philippines with availability during Australian and US business hours.
What you'll do
- Respond to customer inquiries and complaints via phone, email and live chat
- Troubleshoot product or order issues and provide solutions
- Process customer returns, exchanges and refunds
- Assist with product research and give customer recommendations
- Identify customer trends and pain points to improve operations
- Contribute to continuous improvement of service processes
- Work during Australian business hours
What you'll need
- 3+ years in customer service or call centre, preferably eCommerce or retail
- Hands-on experience with returns, exchanges, refunds and order issue resolution
- Experience handling support via phone, email or live chat
- Strong communication and interpersonal skills
- Business-fluent English
- Experience with Gorgias, Zendesk, Freshdesk or similar helpdesk tool
- Experience with Shopify or similar eCommerce platform
- Availability during Australian and US business hours
Skills
Phone, email and live chat supportTroubleshooting product and order issuesReturns, exchanges and refunds processingHelpdesk/CRM tools (Gorgias, Zendesk, Freshdesk)Shopify or other eCommerce platformsCustomer rapport and communicationProduct research and recommendationsIdentifying customer trends and pain points
Benefits
Competitive salaryHealth insuranceCareer growthRemote work
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