Taking applicationsVoice Support·Posted 24d ago
Senior Customer Success Manager*in (50‑100%) Remote / Freelance / On Site
Imnoo AG
Remote
Pay
Not listed
Job type
Part-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
GermanEnglishSenior level
About the role
A part-time remote Senior Customer Success Manager role at a SaaS/AI company serving the manufacturing industry. The job focuses on supporting existing customers across the lifecycle, building Customer Success processes, and requires German and English plus experience in manufacturing or SaaS and in Customer Success, Support or Onboarding.
What you'll do
- Support existing customers across the customer lifecycle
- Build and develop the Customer Success function
- Implement digital onboarding and enablement processes
- Identify upselling and cross-selling potential
- Collaborate with Sales, Marketing and Product Management
- Analyze customer behavior and capture customer needs
- Test and introduce new features at customers
- Coordinate the inside sales team for customer engagement
What you'll need
- Experience in manufacturing industry or SaaS environment
- Experience in Customer Success, Customer Support or Onboarding
- Very good German and English skills
- Strong communication skills
- Structured and independent working style
- Hands-on mentality and willingness to take responsibility
- Comfortable in a scale-up culture
- Customer onboarding and enablement experience is an advantage
Skills
Customer successCustomer supportOnboarding and enablementUpselling and cross-sellingSaaSManufacturing industryProcess buildingCustomer behavior analysis
Benefits
Flexible hoursFull remoteFlat hierarchiesResponsibility from day 1Decision-making freedomVaried tasksHigh customer and product proximityRoom for own ideas
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