Taking applicationsVoice Support·Posted 14h ago
CALL CENTER REPRESENTATIVE IT SERVICES RBS
SGSVerified company
Bogotá, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bogotá, Colombia
EnglishEntry level
About the role
On-site call center role in Bogotá, Colombia, handling inbound IT support calls for SGS's ATS team and creating and routing service desk tickets. Requires 1–2 years of customer service experience and English at B2+ level or above; salary is negotiable.
What you'll do
- Handle inbound calls from ATS team members
- Log call activity in the service desk system
- Monitor ticketing software and prioritize inbound tickets
- Route tickets to the correct support board
- Provide status updates for existing support tickets
- Assess and assign ticket urgency
- Escalate issues to ATS management
- Follow SGS health, safety, and HR policies
What you'll need
- College degree or equivalent technical/professional qualification
- 1–2 years of customer service experience
- Knowledge of general IT application support
- English B2+ or above
- Strong MS Office and computer skills
- Excellent organizational and interpersonal skills
- Ability to handle sensitive situations calmly
- Teamwork and integrity
Skills
IT application supportInbound call handlingService desk ticketingTicket prioritizationMS OfficeWritten and verbal communicationMulti-taskingAttention to detail
Benefits
Direct contract with GBS AmericasIndefinite-term contractMonday to Friday schedule
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