Customer Advisor ‑ Toamasina ‑ Customer Service ‑ Bilingual (French/English)

A customer advisor role at Concentrix in Toamasina, Madagascar, handling inbound calls, emails, letters and some social media contacts, with no telephone prospecting. It is a 40-hour-per-week internship contract with paid training, variable pay based on results, and health insurance from the sixth month.

• Support prospects and customers in resolving problems or providing information
• Promote brand image and develop customer satisfaction
• Manage complaints efficiently
• Handle inbound calls, emails, letters and potentially social media interactions

• Perfect command of French and English, written and spoken
• Excellent communication skills, organized, autonomous and positive attitude
• Proficient in digital tools and curious about new technologies
• Available Monday to Sunday over a 24-hour time range

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.