Taking applicationsVoice Support·Posted 10d ago
Onboarding Coach
Cloudbeds
Portugal
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Portugal
EnglishPortugueseMid level
About the role
Cloudbeds is hiring an Onboarding Coach to train hospitality clients on its hotel management platform via video, phone, and email. The role combines customer onboarding, troubleshooting, and account relationship building, and requires English and Portuguese plus hospitality experience.
What you'll do
- Facilitate client onboarding, training, and ongoing support via video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build strong client relationships to encourage loyalty and product adoption
- Develop a deep understanding of Cloudbeds products and customer needs
- Contribute to training materials and stay updated on system changes
- Record activities in Salesforce and share customer feedback
What you'll need
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager
- At least 2 years of relevant industry experience in customer-facing roles
- Fluency in English and Portuguese
- Fluency in Spanish is preferred
- Currently authorized to work in Portugal without visa sponsorship
- Strong organizational and proactive skills
- Empathetic, customer-focused communication
- Submit CV/resume in English
Skills
Client onboardingTraining and facilitationCustomer troubleshootingSalesforceProduct adoptionRelationship buildingHospitality operationsCommunication
Benefits
Remote workPaid time offPaid parental leaveHome office stipendProfessional development courses
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