Taking applicationsVoice Support·Posted 14h ago
Customer Support Agent
Kiwi.comVerified company
Santo Domingo, Dominican Republic
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Santo Domingo, Dominican Republic
SpanishEnglishMid level
About the role
Customer Support Agent serving Kiwi's existing fintech customers by phone, chat, and email in Spanish and English. Requires 2+ years in call centers/BPO, Zendesk/Atlassian experience, financial-concepts knowledge, and early/late shift plus weekend availability.
What you'll do
- Serve existing customers across Kiwi products
- Handle day-to-day customer needs by phone, chat, and email
- Communicate in Spanish and English
- Resolve customer issues on first contact
- Follow Kiwi policies and compliance regulations
- Document every case accurately
- Work with other agents and departments
- Stay empathetic under pressure
What you'll need
- 2+ years in BPOs, call centers, or similar customer-facing roles
- Native Spanish and fluent English, written and spoken
- Experience with Zendesk, Atlassian (Jira, Confluence), and support tools
- Understanding of interest rates, credit scores, loan terms, DPD, etc.
- Availability for early/late shifts and rotating weekends
Skills
Customer supportCommunicationProblem-solvingZendeskAtlassian Jira/ConfluenceFinancial conceptsAttention to detailEmpathy and patience
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