Customer Service Advisor ‑ Phone Calls

A full-time phone-based customer service and sales advisor role in Lima, Peru, handling inbound and outbound calls, orders, billing questions and basic support. It requires Spanish and is entry-level, with sales targets and rotating shifts.

• Handle inbound and outbound calls
• Process customer orders and sales
• Achieve sales targets
• Use scripts and probing techniques to identify customer needs
• Provide basic customer service support
• Answer billing questions
• Maintain product, pricing and promotion knowledge
• Document customer accounts accurately

• High school diploma
• Three to six months of sales experience preferred
• Strong communication and negotiation skills
• Spanish required
• Basic computer navigation and PC knowledge
• Ability to multitask and adapt to changes
• Customer service orientation
• Able to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.