Taking applicationsVoice Support·Posted 6d ago
Call Center Supervisor
Datavant
USA
Pay
$27.5–$32/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Call center supervisor role overseeing and training customer service associates, managing schedules, performance, and service quality. It requires at least two years of call center supervisory experience and is limited to candidates in the USA without sponsorship.
What you'll do
- Plan, prepare, and devise work schedules based on budget, call volume, and production needs
- Assess the customer service model for service efficiencies and quality enhancements
- Train customer service associates and implement policies and procedures
- Manage difficult customer situations and solicit customer feedback
- Track incoming and outgoing calls and provide data to upper management
- Monitor individual and department results for productivity and customer concerns
- Develop short- and long-term strategies to improve morale
- Assist with performance appraisal, complaints, and problem resolution
What you'll need
- At least 2 years supervisory or management experience in a call center or customer-oriented environment
- Experience with Microsoft Office Suite or similar tools
- Effective verbal, written, and interpersonal communication skills
- Proven organizational skills
- Ability to work in a fast-paced environment
- Bachelor’s degree or equivalent experience, or Associate’s degree plus 4 years supervisory/management experience
- Not eligible for employment sponsorship
Skills
Call center supervisionMicrosoft Office SuiteOrganizational skillsVerbal and written communicationInterpersonal communicationTime managementProblem solvingAnalytical skills
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