Customer Service Agent | Support | Ponta Grossa/PR ‑ On‑site
ConcentrixVerified company
Ponta Grossa, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Ponta Grossa, Brazil
About the role
On-site customer service role in Ponta Grossa, Brazil, supporting clients by voice and chat with empathy and a focus on resolution. It offers paid training, fixed monthly pay starting at R$ 1.621,00 plus variable compensation, and benefits such as medical/dental assistance and career growth.
What you'll do
- Support clients by voice and chat
- Understand customer needs and guide solutions
- Handle interactions with empathy and focus on resolution
- Record information accurately in systems
- Follow up on requests through resolution
- Use different systems and digital tools
- Collaborate with the team for quality and improvement
- Develop skills in a people-focused environment
What you'll need
- Completed high school
- 18 years or older
- Good oral and written communication
- Active listening and empathy
- Good typing and ease using simultaneous systems
- Familiarity with technology
- Availability to work different shifts
- Availability to work on-site in Ponta Grossa
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.