Customer Experience Specialist (Non‑U.S.)
Clipboard HealthVerified company
Remote — anywhere outside the U.S.
Pay
$5.2–$19.2/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Anywhere outside the U.S.
About the role
Support healthcare professionals using Clipboard's app across chat, voice and email: shift, payment and onboarding issues in real time. Open to candidates anywhere outside the U.S.; 24/7 team, so weekends are part of the rota.
What you'll do
- Support professionals across chat, voice and email
- Resolve shift, payment, onboarding and platform issues
- Investigate cases in Zendesk and Salesforce
- Troubleshoot before escalating
- Flag recurring issues
What you'll need
- Fluent, professional English, written and spoken
- Strong customer service instincts
- Quick to learn new tools
- Available 5 days a week including weekends
Skills
Benefits
About Clipboard Health
Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.
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Applications close on 17 November.