Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist ‑ Trilingual
ActiveCampaignVerified company
Heredia, Costa Rica
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Heredia, Costa Rica
EnglishSpanishFrenchMid level
About the role
Trilingual customer experience specialist supporting ActiveCampaign customers in English, Spanish and French via screen sharing, chat and email. The role is full-time on an overnight 2:00 AM–10:00 AM Costa Rica schedule and requires prior SaaS or technical support experience.
What you'll do
- Resolve customer issues via screen sharing, chat and email
- Guide a high volume of customers across industries
- Validate AI-generated responses and identify customer trends
- Help customers adopt ActiveCampaign AI capabilities
- Identify product improvements and reproduce bugs
- Collaborate with cross-functional and development teams
- Maintain quality and composure under pressure
- Create knowledge base articles
What you'll need
- Fluency in spoken and written English, Spanish and French
- Ability to work 2:00 AM–10:00 AM Costa Rica time
- Prior SaaS or technical support experience
- Strong analytical and communication skills
- Handle high volume of emails, live chats and phone calls
- Complete a required background check
- Problem-solving under pressure
- Curiosity about AI and willingness to learn AI tools
Skills
Technical troubleshootingSaaS product knowledgeCustomer communicationEmail/chat/phone supportAI-assisted CX toolsBug reproductionKnowledge base writingConflict resolution
Benefits
Health insurancePaid time offCareer growthHome office stipendTelehealth servicesProfessional developmentPaid sabbatical with bonus
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