Taking applicationsVoice Support·Posted yesterday
Kundenbetreuer:in Beschwerdemanagement (Remote, Telefon)
Simplyright GmbH
Monheim am Rhein
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Monheim am Rhein
Open to people in the United States
GermanEntry level
About the role
Customer complaint specialist handling unhappy customers by phone and email for a German subscription service. The role is fully remote from anywhere in the world and requires German-language phone work during German business hours.
What you'll do
- Handle dissatisfied customers exclusively
- Call back customers with complaints quickly
- Listen and understand what happened
- Calm tense conversations and find fair solutions
- Clarify subscription, cancellation, refund, or collection questions internally
- Document each case in Zendesk
- Respond to customers by email
What you'll need
- Good German for phone calls
- Empathy and patience
- Reliability and follow-through
- Ideally customer service, complaint management, or call center experience
- Career changers with the right instinct welcome
- Available during German business hours Monday to Friday
- Quiet workspace, stable internet, PC or laptop, and headset
Skills
German phone communicationEmpathyPatienceDe-escalationComplaint handlingZendeskEmail communicationReliability
Benefits
100% remote from anywhere in the worldFull-time or part-timeThorough onboardingShort lines to the team and managementMeaningful work helping stressed customers
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