Customer Service Officer (Automotive & Outdoor)

Frontline customer service role for an Australian caravan and RV accessories business, handling phone, email, chat and video enquiries plus workshop bookings and order tracking. It is a permanent work-from-home full-time position on Australian Eastern Standard Time business hours, open to applicants based in the Philippines.

• Answer inbound calls on product enquiries, orders and support
• Respond to shared-inbox emails within agreed timeframes
• Triage enquiries and route complex requests to the right team
• Resolve customer issues independently where possible
• Coordinate workshop bookings and service appointments
• Confirm booking details and communicate schedule updates
• Contact customers on stock, delivery updates and backorders
• Record interactions and track enquiries through to completion

• Proven customer service, contact centre or admin experience
• High proficiency in spoken and written English
• Clear, confident telephone manner
• Strong organisational and prioritisation skills
• High attention to detail in records and bookings
• Competent computer skills; quick to learn new platforms
• Calm, solution-oriented problem solving