Travel Support Agent with Italian

Travel Support Agent handling inbound and outbound calls plus online inquiries for a global flights platform, requiring fluent Italian and advanced English. The role is based in Tbilisi with office training and permanent work-from-home after training, on 11:00–20:00 local weekday shifts.

• Resolve routine customer problems via calls or online channels
• Clarify customer requirements and provide resolutions
• Listen to customer needs and build rapport
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Offer additional products and services
• Track and retrieve information in call tracking database

• Fluency in Italian, verbal and written
• Advanced English for training
• Excellent communication and customer handling skills
• At least 6 months customer service experience
• Good typing and computer skills
• Organized with problem-solving and analytical skills
• Team player with a great attitude
• High school education

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.