Taking applicationsVoice Support·Posted 1mo ago
Executive Customer Success Leader
SecurityScorecard
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishLead level
About the role
SecurityScorecard is hiring an Executive Customer Success Leader to lead and modernize its global Customer Success organization. The remote full-time role focuses on process efficiency, AI-enabled customer health tracking, and enterprise account retention, requiring deep enterprise software and cybersecurity leadership experience.
What you'll do
- Lead, coach, and train a global Customer Success team
- Design and implement efficient AI-enabled customer health processes
- Drive accountability within CS and cross-functionally
- Orchestrate complex enterprise customer journeys
- Partner with VP of Sales on handoffs and consultative approach
What you'll need
- 12+ years in enterprise software leadership
- 5+ years in cybersecurity
- Track record managing high-value enterprise accounts
- Experience with 6- and 7-figure enterprise deals
- Build, train, and lead global teams
- Metrics-driven approach to pipeline and deal sizing
Skills
Global Customer Success leadershipAI integrationProcess designAccount planningMEDDPIC methodologyEnterprise account managementRetention and expansion strategyExecutive communication
Benefits
Health insuranceStock optionsPaid time offParental leaveTuition reimbursementsPerformance bonus
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