Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist II ‑ Dental
TPVerified company
Toronto, Canada
Pay
$16/hr
Job type
Full-time · Remote
Hours
US hours
Location
Toronto, Canada
EnglishEntry level
About the role
A full-time B2B customer support role for a dental supplier, handling order issues, account data, email/chat queues, and escalations. It is based in Toronto with 90 days on-site then hybrid, pays CAD $22.50/hour, and includes paid training and medical/dental benefits.
What you'll do
- Resolve order-related issues including returns, credits, and delivery discrepancies
- Manage customer master data and account linkages
- Support account structures including distributors and group channels
- Process email-based orders and non-voice queues
- Handle defective product reporting and documentation
- Route and escalate adverse events and complex concerns
- Perform case triage and prioritization across high-volume queues
What you'll need
- 1–2 years of customer service or B2B support experience
- Ability to resolve complex customer issues end-to-end
- Strong analytical and problem-solving skills
- Experience with multi-layered or B2B customer accounts
- Proficiency in CRM systems and case management tools
- Strong written communication skills
- Ability to manage multiple queues and prioritize tasks
- High school diploma or equivalent
Skills
CRM systemsCase management toolsB2B account supportOrder issue resolutionEmail and chat supportDocumentationCase triage and prioritizationAnalytical problem-solving
Benefits
Paid trainingPaid time offHealth insurancePerformance bonusCareer growthMedical and dental benefitsRewards & recognition programsHybrid work after 90 days
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