Taking applicationsVoice Support·Posted 14h ago
Customer Service Agent ( English/ French)
SezzleVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Bogota, Colombia
EnglishSpanishFrenchMid level
About the role
A remote customer service agent role handling email, live chat and phone support for Sezzle users, with complex troubleshooting and customer advocacy. It is open only to candidates based in Bogotá, Colombia, and requires fluent English, Spanish and French plus 3+ years of support experience.
What you'll do
- Resolve basic to complex inquiries via email, live chat, and phone
- Provide clear, empathetic, customer-oriented support
- Troubleshoot product questions and give clear instructions
- Advocate for customers and report product or process improvements
- Communicate trends and suggest solutions to leadership
- Understand how customers use Sezzle and give feedback to Product and Development
What you'll need
- Must be based in Bogotá, Colombia
- Cannot work outside Colombia
- Fluent in written and spoken English
- Fluent in written and spoken Spanish
- Fluent in written and spoken French
- 3+ years of customer support experience
- Bachelor's degree or equivalent combination of education and experience
- Full availability first 2 months
Skills
Customer supportTroubleshootingEmail supportLive chat supportPhone supportWritten and verbal communicationProblem solvingZendesk/LiveAgent/Jira
Benefits
Performance bonusHealth insurancePaid time offRemote roleGym membershipStreaming platform
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