B2B French‑Associate Customer Success

An on-site B2B customer success role in Cairo supporting an existing French-speaking customer base by phone and email. It focuses on high-volume contact handling, product health checks, and documenting customer feedback.

• Manage high-volume customer contacts by phone and email
• Verify contact information using search and productivity tools
• Conduct recurring customer health checks
• Develop product knowledge to address customer questions and objections
• Document qualitative feedback and quantitative measurements
• Capture customer expectations, satisfaction, and abandonment risk
• Address customer concerns and product usage roadblocks
• Work with teams and management to improve customer experience

• French required
• Customer-facing communication skills
• Ability to handle high-volume contacts
• Phone and email support experience
• Product or service knowledge development
• Documentation and tracking skills
• Collaboration with teams and management

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.