Selling Partner Support Associate ‑ Based in South Korea (1‑Year Contract)
AmazonVerified company
KOR, South Korea
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
KOR, South Korea
About the role
A one-year contract role as the primary contact for Amazon Selling Partners, handling phone, chat and email cases and resolving complex queries against service level agreements. It is a fully remote position open only to native Korean speakers living in South Korea, with rotational shifts covering nights, weekends and holidays.
What you'll do
- Resolve complex queries from Selling Partners
- Handle phone, chat and email cases concurrently
- Meet service level agreements for response and resolution
- Deliver on Selling Partner experience and efficiency goals
- Build trust and strengthen relationships with Selling Partners
- Contribute to a positive team environment
- Drive process improvements
What you'll need
- Native Korean speaker residing in South Korea
- Enrolled in or completed a Bachelor's degree or above
- Fluent in English (written and verbal)
- Experience with Windows and Office Suites (Word, Outlook, Excel)
- Able to work flexible rotational shifts including weekends, nights and holidays
- 1+ year experience in live channel B2B/customer service (preferred)
- E-commerce or retail business acumen (preferred)
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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