Taking applicationsVoice Support·Posted 14h ago
Bilingual Digital Business Customer Support Agent (Waterloo)
TPVerified company
Waterloo, Canada
Pay
$11–$13/hr
Job type
Full-time · On-site
Hours
US hours
Location
Waterloo, Canada
FrenchEnglishEntry level
About the role
Bilingual customer support role for Audi's connected-car digital services, handling technical troubleshooting, app connection issues and subscription purchases. It requires French and English and is based in Canada, on-site in Waterloo or remote outside Ontario, with CAD $15.75–$18/hour plus a $2/hour language premium.
What you'll do
- Provide technical support for Audi connect and digital ecosystem
- Resolve vehicle app connection and subscription purchase issues
- Manage customer cases in Salesforce, including level 2 escalations
- Guide advanced, non-technical and demanding users
- Troubleshoot customer, dealer and vehicle issues
- Report recurring operational and mechanical issues
What you'll need
- High school diploma
- French and English bilingualism mandatory
- Excellent communication skills
- Analytical and conceptual thinking
- Ability to multitask in a dynamic environment
- Comfort with computer tools and software
- Problem-solving skills
- Reside within reasonable distance of Waterloo workplace
Skills
Technical supportSalesforce CRMTroubleshootingNetworking or basic programmingAutomotive electronicsBilingual communicationProblem-solvingCustomer service
Benefits
Health insuranceEmployee and Family Assistance ProgramRecognition programsContinuous learningIncentive programsPositive work environment
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