Taking applicationsVoice Support·Posted 8d ago
Customer Service Advisor – Italian Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
ItalianEnglishEntry level
About the role
Customer service advisor role in Cairo handling inbound and outbound calls, chats, and emails for major clients. Requires Italian and English, and offers medical/social insurance plus a fast promotion track.
What you'll do
- Handle inbound/outbound calls, chats, and emails
- Resolve routine customer issues
- Process orders and troubleshoot
- Document customer accounts accurately
- Meet contractual KPIs
- Identify opportunities to offer additional products or services
- Build product and service knowledge
- Collaborate with the team to achieve service goals
What you'll need
- High school diploma
- Proficiency in Italian and English, written and verbal
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and prioritization skills
- Basic computer skills and system navigation
- Ability to work independently and in a team
- Flexible to work rotating shifts
Skills
Italian and English proficiencyCommunicationCustomer engagementMultitaskingProblem-solvingComputer skillsAttention to detailAdaptability
Benefits
Health insuranceCareer growthTransportation providedCompetitive salarySupportive work environmentExposure to multiple sectors
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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