Taking applicationsVoice Support·Posted 14h ago
Customer Service / Administrative Specialist
WorkanaVerified company
Peru, Chile, Uruguay, Argentina +2 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Peru, Chile, Uruguay, Argentina +2 more
EnglishSpanishMid level
About the role
A bilingual English/Spanish customer service and administrative specialist role supporting residential cleaning operations, including scheduling, invoicing, and client inquiries. It is fully remote with flexible hours and USD compensation, but candidates must be based in Latin America.
What you'll do
- Serve as primary point of contact for residential services
- Handle daily requests, issues, and customer escalations
- Manage and monitor daily and weekly appointments
- Close work orders, process invoices, and manage time sheets
- Coordinate estimates and provide pricing to clients
- Maintain records of customer interactions and complaints
- Recommend process improvements
- Resolve customer service or billing challenges
What you'll need
- 3–5 years office experience in customer service or administrative roles
- Associate degree required; Bachelor's degree a plus
- Experience with scheduling, invoicing, time sheets, and billing inquiries
- Intermediate Microsoft 365 proficiency
- Strong problem-solving and multitasking skills
- Fluent English and Spanish
- Must be based in Latin America
Skills
Customer serviceAdministrative supportSchedulingInvoicingTime sheetsMicrosoft 365Problem-solvingBilingual communication
Benefits
Paid in USDFlexible hoursCareer growthFully remote within Latin America
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