Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist ‑ English & Mandarin (Foshan, China)
AgodaVerified company
Foshan, China
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Foshan, China
EnglishMandarinEntry level
About the role
Customer experience specialist handling guest and partner inquiries by phone, email, and messaging across Agoda travel products. Requires English and Mandarin, 24/7 rotating shifts, and is based in Foshan, China under a hybrid work model.
What you'll do
- Handle guest and partner inquiries via phone, email, and messaging
- Support hotel, flights, activities, and other Agoda products
- Manage a high volume of customer inquiries
- Improve customer service through self-service initiatives and product experiments
- Identify work process improvements
- Communicate with team leaders and managers on performance goals
- Own customer operational, pricing, and invoice issues
What you'll need
- Excellent spoken and written English and Mandarin
- Customer service skills
- Excellent listening skills and attention to detail
- Minimum typing speed of 35 words per minute
- Willingness to work 24/7 rotating shifts including public holidays and weekends
- Ability to work independently and in a team
- High integrity and confidentiality
- Perform office-based administrative duties when required
Skills
Customer serviceEnglish and Mandarin communicationEmpathy and patienceAttention to detailCritical thinkingTyping 35 WPMIntegrity and confidentialityTeamwork
Benefits
Hybrid work modelOne-time WFH allowanceAgoda staff booking discountCareer development opportunitiesSupplemental medical & life insuranceEmployee well-being programs
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