Customer Advisor ‑ Inbound Calls ‑ Algiers ‑ French Speaking
ConcentrixVerified company
Alger
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alger
About the role
Customer advisor job based in Algiers for French-speaking candidates, answering inbound calls, resolving technical problems, following up requests and supporting retention and offers. Benefits include a permanent contract, additional bonuses, transport and training.
What you'll do
- Answer incoming customer calls
- Diagnose and resolve technical problems
- Follow up customer requests
- Present tailored offers
- Ensure customer retention
- Apply internal procedures
- Collaborate with other departments
- Meet quality and performance objectives
What you'll need
- Perfect command of French, written and spoken
- Excellent communication skills
- Organized, autonomous and positive attitude
- Proficient in digital tools
- Curiosity to adopt new technologies
- Enthusiastic about challenges
- Passionate about customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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