Taking applicationsVoice Support·Posted 3d ago
Patient Onboarding Associate‑ Call Center (part time hours)
Luna Physical Therapy
USA
Pay
$16/hr
Job type
Part-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishEntry level
About the role
A part-time patient onboarding associate role in Luna's call center, handling inbound and outbound calls, scheduling appointments, and documenting patient and insurance information. It offers a fixed weekly part-time shift, but hiring is limited to residents of select U.S. states and requires U.S. work authorization.
What you'll do
- Deliver customer service in a metrics-driven call center
- Manage patient registration, scheduling, rescheduling, and provider communications
- Collect and document patient demographics, medical history, insurance, and appointment information
- Handle inbound and outbound calls and emails
- Navigate multiple systems for data entry, screen sharing, and patient guidance
- Adapt to changing processes, technology, and business priorities
- Work independently remotely while maintaining productivity and schedule adherence
- Maintain a distraction-free home workspace with reliable high-speed internet
What you'll need
- Office admin experience, 1 year required
- Customer service and interpersonal communication skills
- Call/contact center or high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented and able to multitask
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Must reside in select U.S. states and outside 50 miles from Nashville office
Skills
Customer serviceInterpersonal communicationGoogle SuiteData entryMultitaskingCall center operationsAttention to detailRemote work
Benefits
Consistent fixed scheduleVariety of part-time shiftsCareer growthCollaborative work environment
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