Taking applicationsVoice Support·Posted 14h ago
Senior Agent, Customer Service (French Speaker)
OKXVerified company
Budapest, Hungary
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Budapest, Hungary
EnglishFrenchMid level
About the role
Customer service role handling email, chat and voice inquiries from global customers, requiring English and French. The posting lists Budapest as the location and asks for at least one year of language-related experience plus willingness to work a set schedule.
What you'll do
- Handle customer inquiries via email, chat, and voice
- Collaborate with product, marketing, and other stakeholders on complaints and feedback
- Maintain product knowledge to communicate with customers
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2/Supervisors
What you'll need
- Diploma in finance, customer service, linguistics, crypto-related studies, or related field
- At least 1 year in language-related roles such as translation, interpretation, or localization
- High proficiency in English and French
- Ability to work independently in a fast-paced environment
- Willingness to work according to a given schedule
- Strong interpersonal skills and composure under pressure
- Problem-solving mindset for language-related customer issues
- Excellent time management
Skills
Multilingual customer supportEmail, chat and voice supportCRM tools such as ZendeskCryptocurrency/fintech familiarityTranslation or localizationProblem-solvingTime managementMacOS, Microsoft Office, G-Suite
Benefits
Competitive total compensation packageL&D programs and education subsidyTeam building programs and company eventsWellness and meal allowancesHealth insuranceCareer growth
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.