Taking applicationsVoice Support·Posted 2mo ago
Customer Support Specialist
Resource Guru
Greater London,
Pay
$19–$22/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Greater London,
EnglishMid level
About the role
Resource Guru is hiring a full-time Customer Support Specialist to help customers by email with product usage, account setup, billing and troubleshooting. The job is remote but restricted to candidates in the UK or Canada (Atlantic Time Zone), and offers a location-dependent salary plus share options.
What you'll do
- Respond to customer questions by email
- Troubleshoot product, account, billing and technical issues
- Escalate bugs to engineering with clear notes
- Share customer feedback with Product and Engineering
- Create and update Help Centre articles
- Use support tools to manage conversations and accounts
- Occasionally join phone or video calls
- Help customers feel heard and supported
What you'll need
- 1-3 years online customer support experience
- Ideally B2B SaaS or similar software company
- Excellent written and spoken English
- Calm, patient and empathetic approach
- Attention to detail for billing/account/technical questions
- Practical troubleshooting and problem-solving
- Confidence learning new software tools
- Ability to work independently in a remote team
Skills
Email customer supportTroubleshootingB2B SaaSBilling supportWritten communicationAsynchronous communicationHelp centre contentSupport tools (Front, Recurly, Customer.io, HubSpot)
Benefits
Fully remoteShare optionsOccasional team meetupsCareer developmentWork/life balance
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