Taking applicationsVoice Support·Posted 15h ago
Customer Service Specialist
TTECVerified company
São Paulo, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
São Paulo, Brazil
PortugueseEntry level
About the role
Customer service specialist for TTEC's São Paulo after-sales team, handling client accounts, tickets, complaints and payment questions. The role is full-time, 100% home office, with a 6x1 schedule from 14:00 to 20:20 and a salary of R$1,827.79.
What you'll do
- Maintain the client portfolio in after-sales
- Identify new business opportunities
- Explain amounts, deadlines and conditions
- Advise on product specifications
- Handle complaints, questions, financial and payment information, and delays
What you'll need
- Proficiency in Office package, especially Excel
- Ease performing multiple activities at once
- Excellent written and telephone communication skills
- Ability to work as a team
- Analytical profile
- Previous chat service experience desirable
- Ease mastering tools and typing
- Adaptability in a fast-changing environment
Skills
Office package, especially ExcelMultitaskingWritten and telephone communicationTeamworkAnalytical skillsChat serviceTyping and tool useAdaptability
Benefits
Remote workHealth insuranceDental insuranceLife insuranceMeal/food voucherChildcare assistanceEducation assistanceCareer growth
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
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