Taking applicationsVoice Support·Posted 25d ago
Technical Customer Support (EMEA)
Respond.io
Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt
ArabicEnglishMid level
About the role
Technical Customer Support role for a SaaS messaging platform, handling customer inquiries via chat, email, and video calls for EMEA customers. The job requires Arabic and English, offers a flexible remote working environment, and focuses on solving technical customer problems.
What you'll do
- Deliver high-quality support to SaaS customers
- Respond to customer inquiries via shared inbox
- Resolve inquiries timely using product knowledge
- Monitor common questions and suggest solutions
- Empower customers to self-serve
- Collaborate across Customer, Marketing, Product, and Tech teams
- Provide support via chat and video calls
What you'll need
- 2+ years in Customer Support
- SaaS or IT company experience preferred
- Experience with API integrations, WhatsApp API, or Agentic AI
- Excellent Arabic and English communication
- Explain complex ideas clearly
- High empathy
- Able to work a fixed shift
- Team-oriented mindset
Skills
Customer supportSaaSAPI integrationsWhatsApp APIAgentic AITechnical troubleshootingCommunicationEmpathy
Benefits
Flexible hoursCareer growthVirtual eventsCompetitive compensation
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