Customer Service Specialist | Bilingual (English or Spanish) | São Paulo/SP (On‑site) | Social Media

On-site customer service role in São Paulo handling chat, email and/or voice support in English or Spanish. It offers paid training and benefits, requires an intermediate B1 language level, and is restricted to people able to work on-site in Brazil.

• Serve customers by chat, email and/or voice
• Use English or Spanish during interactions
• Understand customer needs and guide solutions
• Communicate clearly with empathy and confidence
• Record information accurately in systems
• Use digital tools and service resources
• Follow up on requests
• Collaborate with the team on quality improvements

• Completed high school education
• At least 18 years old
• English or Spanish at intermediate B1 level
• Good oral and written communication
• Active listening, empathy and solution focus
• Good typing and ease using simultaneous systems
• Familiarity with technology and willingness to learn
• Availability to work on-site in São Paulo

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.