Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (Turkish speaking)
Best Service TeamVerified company
Türkiye, Cyprus
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Türkiye, Cyprus
TurkishEnglishEntry level
About the role
Remote first-line customer support role for Turkish-speaking customers handled over phone, email and chat, with English as the working language alongside Turkish. The job offers flexible hours, a paid day off during your birthday month with a €100 gift, and free online English courses.
What you'll do
- Be first point of contact for Turkish-speaking customers via phone, email and chat
- Provide accurate information and solutions in a timely manner
- Listen actively and show empathy to customer concerns
- Document customer interactions in the CRM system
- Collaborate with teammates and other departments on complex issues
- Join training and development sessions
- Stay professional when handling complaints
What you'll need
- Fluency in Turkish and English, written and spoken
- Previous customer support experience preferred
- Strong communication skills
- Proficiency with computer applications and customer service software
- Ability to work in a fast-paced environment and multitask
- Customer-first, problem-solving mindset
- Availability for flexible hours, weekends and holidays if needed
Skills
Turkish fluencyEnglish fluencyWritten and verbal communicationCRM softwareComputer applicationsProblem-solvingEmpathyMultitasking
Benefits
Paid time offBirthday month paid day off plus €100 giftPaid sick leave (14 days at full salary)Free online English coursesVirtual book club sessionsVirtual team-building activities
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