Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist ‑ Spanish Speaking
WiseVerified company
São Paulo, Brazil
Pay
$7.5/hr
Job type
Full-time · On-site
Hours
US hours
Location
São Paulo, Brazil
SpanishEnglishMid level
About the role
Spanish-speaking customer support role at Wise handling phone, chat and email cases, escalations, and handoffs to KYC, Complaints and PayOps. It is a hybrid Greater São Paulo position with a fixed 1:48 PM–10:00 PM schedule and BRL 6,680 gross monthly base pay.
What you'll do
- Resolve complex customer issues across phone, chat and email
- Meet service KPIs for resolution, productivity and quality
- Manage escalations to KYC, Complaints and PayOps teams
- Follow data security and record-keeping procedures
- Share product and process knowledge with teammates
- Give and receive constructive feedback
- Identify and escalate process improvements
What you'll need
- Reside in Greater São Paulo area
- Spanish-speaking
- Submit application and resume in English
- Available 1:48 PM–10:00 PM including weekends and holidays
- Work 100% on-site for first three months
- Complete 45-day initial training 9:00 AM–6:00 PM
Skills
Spanish languageCustomer supportActive listeningEmpathyCritical thinkingClear communicationEscalation managementKYC/compliance awareness
Benefits
Paid time offHealth insuranceCareer growthPaid trainingRSUsFlexible working modelFood and meal vouchersGym access
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